COMPLETE WELLNESS HEALTH CENTER PRIVACY POLICY & TERMS OF SERVICE

Welcome to Complete Wellness Health Center. This page contains our Terms and Conditions and our Privacy Policy. We recommend reviewing these sections carefully to understand your rights and our practices.

Terms & Conditions

By using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Complete Wellness Health Center’s relationship with you in relation to this website.

SMS Messaging Program Terms
By providing your phone number and opting in to receive text messages from Complete Wellness Health Center, you agree to the following:

Messaging Practices: You may receive SMS communications regarding your appointments, clinic updates, or wellness tips.
Message Frequency: Message frequency varies based on your interaction and clinical needs.
Rates: Message and data rates may apply.
Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.

Privacy Policy

Complete Wellness Health Center is required to provide our patients with notice of our privacy practices with respect to protected personal information collected from this website.

Consent

By using this website, you consent to understanding and accepting the terms listed in this privacy policy. We reserve the right to update, amend, or change this Privacy Policy at any time to conform to new laws and regulations or changes in business standards. This privacy policy does not extend to any third-party websites that link to or from our website, and we are not responsible for any of the content on those websites. Those websites have their own privacy policies, and it is recommended that users read through them before providing any information to the website owner

Information Security

Wherever we collect sensitive information (such as credit card data or health history), that information is encrypted and transmitted to us in a secure way, such as the Secure Socket Layer (SSL) protocol. All forms have 256-bit encryption to securely transmit information.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

Our privacy policy does not cover content that is transmitted via email to our office. Email does not have the same encryption and security protocols and should not be used to transmit sensitive information.

Log Information

When you use our website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Cookies enable us to customize your browsing experience and speed up website load times. You have the ability to accept or decline cookies at any time. If you decline cookies, you do not have access to the benefits of a custom web browsing experience.

Information Sharing

Our weekly newsletter service sends newsletters with relevant information on the topic of interest. Your email will not be sold, rented, or leased to a third party. You may remove your name from the newsletter list at any time by following the removal instructions at the bottom of any newsletter sent.

Furthermore, mobile opt-in data, including your phone number and consent information, will not be shared, sold, or rented to third parties for marketing purposes.

Social Media Policy

We are not responsible for any information collected by social networks on which we maintain a social media presence. These include, but are not limited to, Facebook, Google, TikTok, X, YouTube, Instagram, and LinkedIn. Each social network has its own privacy policy, and it should be read before creating an account on the network. We are not responsible for any marketing or retargeting performed by a social network after you have visited our pages.

Important HIPAA Notice of Privacy Practives

Complete Wellness Health Center is committed to protecting your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This notice applies to all records containing your Protected Health Information (PHI), whether created or retained by our clinic in person or online.

How We May Use and Disclose Your PHI:
We may use or share your PHI for:

For any other use or disclosure not described in this notice, we will obtain your written authorization. You may revoke your authorization at any time.

Your HIPAA Rights:
As a patient, you have the right to:

Access and request a copy of your medical records
Request corrections to your records if inaccurate
Request restrictions on how your PHI is used or shared
Ask to communicate with us through alternative means (e.g., phone vs. email)
Receive an accounting of certain disclosures of your PHI
Receive a paper copy of this notice upon request
File a complaint with us or with the U.S. Department of Health & Human Services if you believe your privacy rights have been violated

To File a Complaint or Make a Request:
Contact:
Complete Wellness Health Center – Raleigh
7920 Skyland Ridge Pkwy Suite 160
Raleigh, NC 27617
Phone: (919) 908-9491

Complete Wellness Health Center – Apex
320 N Salem St
Apex, NC 27502
Phone: (919) 362 5646
Or visit: https://www.hhs.gov/ocr/privacy/hipaa/complaints

We will not retaliate against you for filing a complaint.

Changes to this Policy

Please note that this Privacy Policy may change from time to time. While we expect most such changes will be minor, we will post any Policy changes on this page.

Boudewijn Hanrath

I came to Complete Wellness at the suggestion of one of their clients. I had been dealing with a lower back issue for well over 10 years. Within a short month of twice weekly visits, my lower back was 100% cleared up. That said...... the staff is amazing: professional, very kind, courteous, receptive to last minute appointment changes, and regularly giving additional suggestions on stretching exercises to be done at home. To let you know just how pleasant their customer service policies are, they have one employee who is their in-house "barrister" providing wonderful coffee, cortadotos, lattes, espressos, etc. And yet, he is critical in his other responsibilities, like all the other staff members at this chiropractic facility. Thus I have to add, simply, that Complete Wellness is clearly VERY well named.

Scott Bennett

Staff is very friendly and helpful anytime that I’m here They always make it very convenient for scheduling I feel like they care about my success going through this process Scott B

MaryClaire Caldwell

Amazing chiropractic office! I was skeptical of going to a chiropractor until I started coming here. Both me and my husband come here for preventative treatment since we compete in powerlifting. I used to have pain while squatting but not anymore! I feel great.

Brian Thomas

The staff at Complete Wellness are awesome. Doctor Mike and group are very good at what they do and make you feel like family. Great group of people and would highly recommend for your aches and pains.

Little One

Before I started coming here, I had severe knee pain and was considering getting knee replacement surgery. Today for the first time in years my knees do not hurt - I’m more active and most importantly I’m happy. No surgery! I highly recommend coming here the Dr’s and staff are amazing and very knowledgeable. They make you feel like family.

Meralyn Autry

What a friendly and efficient group of caring individuals. There is a warm and happy atmosphere that helps you feel better just to be there. I was scheduled for a total knee replacement surgery and now I’m on my way back to health.

Ilan Dock

I’ve been in miserable pain for a week and in one visit - just one - these guys had me vertical and walking again. Amazing! Looking forward to coming back for a follow up. These guys are awesome. Thanks for literally taking away the majority of my back pain. See you soon!

M M

Complete Wellness is simply the best. Have experienced treatments for a bunch of body parts and everything worked. Dr. Mike and the other doctors and support staff truly care about their patients!

M Waisanen

The chiropractors and healthcare team at Complete Wellness Center are fantastic! From the moment you walk in, you feel welcomed and cared for. Everyone is attentive and makes sure your treatment needs are met. After years of dealing with neck issues, compressed vertebrae, and sciatica, I finally found relief here—and it happened faster than I ever expected. Highly recommend!